Comprehensive Guide to Resolving QuickBooks Error 108

QuickBooks, a robust accounting software, is widely utilized by businesses to manage their financial transactions efficiently. However, users sometimes encounter errors, such as QuickBooks Error 108. This error is typically associated with online banking issues, preventing users from downloading transactions or updating bank feeds. In this comprehensive guide, we will delve into the specifics of QuickBooks Error 108, including its causes, symptoms, and step-by-step solutions to resolve it. Additionally, we will discuss preventive measures to avoid encountering this error in the future.

What is QuickBooks Error 108?

Definition

QuickBooks Error 108 occurs when there are issues with online banking in QuickBooks Online. This error generally indicates that there is an unread message, alert, or notification on the bank’s website that requires user attention. It can also occur due to connectivity issues between QuickBooks and the bank’s server.

Symptoms of Error 108

Failure to download bank transactions.
Error message stating “Error 108” or similar notifications.
Inability to update bank feeds.
Presence of unread messages or alerts on the bank’s website.

Causes of QuickBooks Error 108

Unread Messages or Alerts

One of the primary causes of Error 108 is the presence of unread messages, alerts, or notifications on the bank’s website. These messages might include important updates, security alerts, or other notifications that need user action.

Bank Server Issues

Problems on the bank’s server side, such as maintenance, downtime, or technical glitches, can also trigger Error 108, preventing QuickBooks from connecting and updating bank feeds.

Using incorrect login credentials for the bank account in QuickBooks can result in Error 108. Ensuring that the username and password entered in QuickBooks match those used on the bank’s website is crucial.

Browser Issues

Browser-related issues such as outdated versions, cache, and cookies can interfere with the connection between QuickBooks and the bank’s website, leading to Error 108.

Multi-factor Authentication

If your bank uses multi-factor authentication, it might require additional steps to verify your identity, which can sometimes cause connectivity issues and lead to Error 108.

How to Fix QuickBooks Error 108

Step 1: Check for Unread Messages or Alerts

Log in to the Bank’s Website: Open your web browser and log in to your bank’s website using your usual credentials.
Check for Messages: Look for any unread messages, alerts, or notifications. These messages might be related to account security, updates, or other important information.
Resolve Alerts: Take the necessary actions to resolve these alerts. This might include updating your account information, acknowledging security alerts, or responding to other notifications.

Step 2: Update QuickBooks Online

Manual Update: Go to the Banking menu in QuickBooks Online and select the bank account that is causing the issue. Click on the "Update" button to manually refresh the connection.
Wait and Retry: Sometimes, the issue resolves on its own. Wait for a few hours and try updating the bank feeds again.

Re-enter Credentials: Ensure that the login credentials (username and password) entered in QuickBooks match those used on the bank’s website.
Update Credentials: If you recently changed your bank login credentials, update them in QuickBooks as well.

Step 4: Clear Browser Cache and Cookies

Clear Cache: Open your browser settings and clear the cache.
Delete Cookies: Delete cookies to remove any corrupted data that may be causing connectivity issues.
Restart Browser: Close and reopen your browser, then try updating QuickBooks again.

Step 5: Try a Different Browser

Use an Alternative Browser: If clearing cache and cookies does not work, try accessing QuickBooks using a different browser.
Update Browser: Ensure that the browser you are using is updated to the latest version.

Step 6: Disable Pop-up Blockers

Disable Pop-up Blockers: Pop-up blockers can sometimes interfere with QuickBooks’ connection to the bank. Disable them in your browser settings.
Retry Connection: After disabling pop-up blockers, try updating the bank feeds in QuickBooks again.

Step 7: Contact Bank Support

Reach Out to Bank Support: If the issue persists, contact your bank’s support team for assistance. They may provide insights into any ongoing issues or additional steps to resolve the problem.
Follow Bank’s Instructions: Follow any instructions provided by the bank’s support team to troubleshoot and resolve the connectivity issue.

Step 8: Contact QuickBooks Support

QuickBooks Support: If none of the above steps work, contact QuickBooks Support for further assistance. They can provide advanced troubleshooting steps and help resolve the issue.

Preventive Measures for QuickBooks Error 108

Regularly Monitor Bank’s Website

Keep an eye on your bank’s website for any announcements or maintenance notifications. Being aware of scheduled maintenance can help you anticipate and avoid connectivity issues.

Regularly Check for Messages and Alerts

Make it a habit to regularly log in to your bank’s website and check for any unread messages, alerts, or notifications. Address these messages promptly to avoid connectivity issues.

Whenever you change your bank login credentials, ensure that you promptly update them in QuickBooks to prevent login-related errors.

Use Reliable Internet Connection

Ensure that you have a stable and reliable internet connection while accessing QuickBooks and updating bank feeds. A weak or unstable connection can cause connectivity issues.

Keep Browser Updated

Regularly update your browser to the latest version to ensure compatibility with QuickBooks and bank websites. An outdated browser can lead to connectivity problems.

Enable Notifications

Enable email or SMS notifications from your bank to stay informed about any issues or maintenance activities that may affect your account.

Regularly Clear Cache and Cookies

Make it a habit to regularly clear your browser’s cache and cookies to prevent any data corruption that can interfere with QuickBooks’ connection to the bank.

Conclusion

QuickBooks Error 108 can be a frustrating issue, but understanding its causes and following the step-by-step solutions outlined in this guide can help you resolve it efficiently. Regular monitoring, timely updates, and maintaining a stable internet connection are key to preventing this error. If you encounter persistent issues, do not hesitate to reach out to QuickBooks or your bank’s support team for assistance.

By following these guidelines, you can ensure a smooth and uninterrupted connection between QuickBooks and your bank, allowing you to manage your finances effectively and efficiently.